Privacy policy

Last Updated: February 2026

Crystals by Saba respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with our business.

1. Who We Are

Crystals by Saba
 ABN: 48 341 990 367
 Australia

For privacy enquiries, please contact us via our official business communication channels or Direct Message.

2. Information We Collect

We may collect personal information when you:

  • Place an order
  • Participate in live sales
  • Send us a message or enquiry
  • Subscribe to updates or promotions
  • Visit our website or social media pages

Information collected may include:

  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment confirmation details
  • Order history
  • Social media usernames
  • Communications between you and us

We only collect information reasonably necessary to operate our business.

3. How We Collect Information

Information may be collected through:

  • Website orders
  • Instagram or TikTok messages
  • Live sale claims
  • Payment platforms
  • Email communications
  • Cookies and website analytics (if applicable)

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Communicate about purchases
  • Provide customer support
  • Send updates, promotions or announcements (where permitted)
  • Improve our services and customer experience
  • Prevent fraud or misuse of services

5. Payment Information

Payments are processed through secure third-party payment providers.

Crystals by Saba does not store full credit card details. Payment information is handled in accordance with the provider’s privacy and security policies.

6. Disclosure of Personal Information

We may share your information with trusted third parties only where necessary, including:

  • Shipping and courier companies
  • Payment processors
  • Website hosting platforms
  • Business service providers assisting operations

We do not sell or rent your personal information to third parties.

7. Social Media & Live Sales

When participating in live sales or interacting publicly on social media:

  • Your username and comments may be visible to others.
  • Claims made publicly during live sales may be recorded or displayed.

Please avoid sharing sensitive personal information publicly.

 

8. Data Storage & Security

We take reasonable steps to protect your personal information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Disclosure or modification

Information is stored using secure digital platforms and accessed only where necessary for business operations.

9. Cookies & Website Analytics

If you visit our website, cookies or analytics tools may collect non-identifiable information such as:

  • Browser type
  • Device information
  • Pages visited
  • Interaction behaviour

This helps us improve website performance and customer experience.

You may disable cookies through your browser settings.

10. Marketing Communications

We may send marketing or promotional messages where you have:

  • Made a purchase
  • Opted into communications
  • Engaged with our services

You may opt out at any time by contacting us or using unsubscribe options where available.

11. Access & Correction

You may request access to or correction of your personal information by contacting us.

We will take reasonable steps to update inaccurate or outdated information.

12. Overseas Disclosure

Some service providers (such as payment or website platforms) may store data overseas. Where this occurs, reasonable steps are taken to ensure privacy protections are maintained.

13. Retention of Information

We retain personal information only as long as necessary to:

  • Provide services
  • Meet legal or accounting obligations
  • Resolve disputes

 

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our official platforms.

15. Complaints

If you believe your privacy has been breached, please contact us first so we can resolve the issue.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

 

✨ Crystals by Saba
 Curated with intention. Handled with care — including your privacy.